チェックインの際、写真付きの身分証明書とクレジットカードの提示が必要となります。特別リクエストは確約ではなく、チェックイン時の状況により利用できない場合があり、また追加料金が必要となる可能性があります。 新型コロナウイルス（COVID-19）の影響により、この宿泊施設はゲストやスタッフの安全を守るための対策を行っています。これに伴い、一部のサービスや備品・アメニティを減らしていたり、利用不可としている場合があります。 新型コロナウイルス（COVID-19）の影響により、屋内の共用エリアすべてでマスクの着用が義務付けられています。 18歳未満のゲストは、親または正式な保護者の同伴がある場合のみチェックインできます。 Please note that passengers checking in with minors (under 18) must present ID and proof of parenthood or evidence of parental permission. If a minor is not staying with his/her parents, he/she must present a parental consent form which must be notarized. For any doubt about children's policies, please contact directly the property. When booking more than 3 rooms, special conditions and supplements may apply As per Colombia's tax laws Foreign visitors and Colombian citizens currently living outside Colombia are tax-exempt (19% VAT) when receive a PIP3, PIP5, PIP6, PIP10, TP7, TP11 stamp or TP12 visa upon entry to the country. Exemption only applies to room package rates (accommodation plus service). Permit must be shown upon arrival. This tax is not automatically calculated in the total cost of the reservation. To maintain the safety and quality of the experience for all guests, it is necessary to register companions during the Check In process. In this case the value of the additional person will be $99,000 COP + VAT. If the companions are not present at the time of Check In, their personal information is required to carry out Pre-Registration. If the information is not registered on time it will not be refundable. According to Colombian law 2068 of 2020, companions can only be registered with an official document, a citizenship card for national guests and a passport for foreign guests. It is necessary to print and have the hotel registry signed by each companion and clarify to the reservation holder that when their visitor is going to leave the hotel, they must inform the Reception, otherwise this value will be charged for the rest of the nights of their stay. . and the cancellation of the charge cannot be requested. Guests not registered at Check In will have a charge of $99 USD or its equivalent in Colombian pesos according to the hotel's exchange rate in force and must be paid before entering the room. This value is per day and per person. Child policy: If a minor is not staying with his/her parents, a parental consent form must be presented and NOTARIZED by the parents.
