ホテル エル アウラッシ
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基本情報
チェックイン開始： | 15:00 |
|---|---|
最終チェックアウト： | 12:00 |
朝食 | 朝食オプションあり |
ペット | ペットの同伴禁止 |
お子様の宿泊について | お子様歓迎 |
施設・設備
Wi-Fi
禁煙
コンシェルジュ
多言語対応スタッフ
共用エリア無料WiFi
ホテル エル アウラッシ：レビュー
ファミリートラベラー
コメント：2026/06/12
滞在：2026年6月
Good stay with a sea view
Beautiful hotel with a spacious sea view room, comfortable bedding; however, there are a few points to improve, such as the lack of a shower seal and the absence of a kettle for making tea or instant coffee.
Great pool, very pleasant, good welcome from the staff.
Great pool, very pleasant, good welcome from the staff.
ファミリートラベラー
コメント：2026/04/26
滞在：2026年4月
Stay Away from this Hotel at All Cost
I checked in this hotel today and normally I wouldn’t write a review while I am still staying there. The guy who checked me in was OK but the lady receptionist was rude, unprofessional and rolled her eyes at me, this is something I have never experienced in my years of traveling. I am a seasoned traveller who have travelled to over 100 countries and have stayed in numerous hotels and this receptionist is the worst I have seen in my life. So basically it sets the tone for the stay.
The room is large and has a nice view of the sea. But these are the only merits. There is no coffee machine or kettle in the room. I have to call room service every time I want hot water. I asked them for a kettle, room service passed the buck to concierge and concierge said that it’s none of their business. BTW, it took me ages to figure out how to use the phone. I need to unplug it and plug it back on if I want the phone to go through. But 9 out of 10 times nobody at room service bother to pick up the phone, I need to pass through concierge or reception to get hold of them.
The housekeeping team of this hotel did a lousy job in cleaning the room. When I first went into the room, there was only one glass in the bathroom and a dirty one to boot. There are papers, threads and dirt on the stained carpet. Dust on the bathtub and bathroom sink. But the crowning glory is the used shampoo bottle I spotted in the bathtub. There are broken fluorescent light bulb left in the closet. There are only 3 hangers in the closet plus a broken one.
It is a local travel agency that booked this hotel for me. They called and texted the hotel to communicate the concerns but the hotel definitely turned a deaf ear.
I can hardly understand how can this be a 5 star hotel. The management should be ashamed of themselves for doing such a lousy job. There is no service at all. So take it from me, do not waste money on this hotel. Find some other nicer ones. Honestly this is one of the my very worst hotel stays, if not the worst. If I can give zero star, I would definitely do it.
The room is large and has a nice view of the sea. But these are the only merits. There is no coffee machine or kettle in the room. I have to call room service every time I want hot water. I asked them for a kettle, room service passed the buck to concierge and concierge said that it’s none of their business. BTW, it took me ages to figure out how to use the phone. I need to unplug it and plug it back on if I want the phone to go through. But 9 out of 10 times nobody at room service bother to pick up the phone, I need to pass through concierge or reception to get hold of them.
The housekeeping team of this hotel did a lousy job in cleaning the room. When I first went into the room, there was only one glass in the bathroom and a dirty one to boot. There are papers, threads and dirt on the stained carpet. Dust on the bathtub and bathroom sink. But the crowning glory is the used shampoo bottle I spotted in the bathtub. There are broken fluorescent light bulb left in the closet. There are only 3 hangers in the closet plus a broken one.
It is a local travel agency that booked this hotel for me. They called and texted the hotel to communicate the concerns but the hotel definitely turned a deaf ear.
I can hardly understand how can this be a 5 star hotel. The management should be ashamed of themselves for doing such a lousy job. There is no service at all. So take it from me, do not waste money on this hotel. Find some other nicer ones. Honestly this is one of the my very worst hotel stays, if not the worst. If I can give zero star, I would definitely do it.
ファミリートラベラー
コメント：2026/07/07
Reception team needs to be reviewed!!!!
Disappointed with the customer service at the reception.
we called to make a reservation for 3, my husband, my son, and me, on the occasion of my son's birthday on July 8. Unfortunately, today upon our arrival with our luggage, we were told that it was not included in the price and that we had to pay for a second room, which we had not planned for... We still accepted, and then finally we were informed that breakfast for my son was not included, and we had to add the price of breakfast.
So we canceled everything!!!!
We are very disappointed with the customer service, which is not very professional!!!!
To top it off, there was no member of the staff at the entrance to the hotel!!! For a first experience, it was not great at all!!!!
Houas
we called to make a reservation for 3, my husband, my son, and me, on the occasion of my son's birthday on July 8. Unfortunately, today upon our arrival with our luggage, we were told that it was not included in the price and that we had to pay for a second room, which we had not planned for... We still accepted, and then finally we were informed that breakfast for my son was not included, and we had to add the price of breakfast.
So we canceled everything!!!!
We are very disappointed with the customer service, which is not very professional!!!!
To top it off, there was no member of the staff at the entrance to the hotel!!! For a first experience, it was not great at all!!!!
Houas
ビジネストラベラー
コメント：2026/05/20
滞在：2026年5月
Visit to a conference
Would be a 5 star hotel but then a very bad 5 star hotel, very unfriendly staff, cheating people in front of them, dirty room, cigarette butts on the terrace on arrival, carpet full of dust, no water or boiler present.
ビジネストラベラー
コメント：2026/05/19
滞在：2026年5月
A nice hotel without the 5 stars.
A magnificent hotel; however, the services are not up to the standard of a 5-star establishment. The service from the staff is also lacking; the servers at the bar seem annoyed by your requests, and the terrace is full of people from outside the hotel. The reception is fairly acceptable but not worthy of a 5-star rating; we had a problem with the room that was supposed to have 2 twin beds, which were unavailable upon our arrival, and without any hesitation, the manager offered us to pay an extra charge. The 5-star experience is likely a memory of the past.
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2 Ave du Docteur Frantz Fanon, Alger Centre, アルジェ, 16000, アルジェリア|中心部から2.74 km
参考情報
お子様歓迎
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ペットの同伴禁止
朝食オプションあり
朝食の価格
1人あたり¥2,883（約DZD 2,403.91）
朝食の時間
06:30 〜 10:30 (月曜日 〜 日曜日)
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