HillView Munnar
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Informații rapide
Check-in de la: | 12:00 |
|---|---|
Check-out înainte de: | 11:00 |
Animale de companie | Animalelor de companie nu le este permis accesul |
Copii | Copiii sunt bineveniți la acest hotel |
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HillView Munnar
HillView Munnar se află în localitatea Munnar din regiunea Kerala, la 3,8 km de Muzeul Ceaiului din Munnar și la 13 km de Barajul Mattupetty, și include o grădină. Acest hotel de 4 stele oferă room-service și o recepție deschisă nonstop.
IN
Comentariu: 29 iun. 2026
Good food, Good Service, Reasonable Price
Comentariu: 18 mai 2026
A stat pe: mai 2026
Awsome experience in Hillview munnar
We had all food from this restaurant, enjoyed all food, food was delicious, they arranged sightseeing, it was wondering experience... Special thanks to Mr. Mansur Ali... Very supportive person.
Comentariu: 8 mai 2026
A stat pe: mai 2026
The most unprofessional and humiliating 'welcome' I have ever experienced.
The Incident & Mockery:
I had initially enquired about rates at the desk, but found a better deal on Staybook and booked online. Due to a technical error or a personal oversight, the booking went through for a standard room instead of a deluxe. I was fully prepared to resolve this professionally. However, instead of hospitality, I was met with mockery. The receptionist repeatedly laughed at me, saying in a taunting tone, "You only booked sir," over and over again.
The Breaking Point:
Even though the rate I had already paid online was higher than their offline standard rate, he demanded an additional ₹1,000 per day for an upgrade. When he offered this rate, he laughed mockingly yet again. At that moment, I felt so angry and insulted that I decided I would rather leave and lose my entire booking amount—which was much higher than the upgrade fee—than spend a single night in a place that treats guests this way. That is the level of frustration and humiliation he caused.
The "Bait-and-Switch":
As I was stepping out, he called me back, claiming the issue was "sorted out" and that he would help. Believing him, I paid the remaining balance at the hotel. However, once he led me to the room, I realized it was the exact same standard room I had already rejected. It felt like a deliberate attempt to mislead me just to secure the payment.
I eventually took a refund for the amount paid at the hotel and left. No customer, especially one traveling with family, should be mocked or blamed for a booking discrepancy. It was a complete lack of basic human empathy.
A Note on Support: While the hotel staff failed miserably, the Staybook support team was excellent. The lady I spoke with was very supportive and managed to book us a room in a different hotel without any additional payment, saving our trip.
Final Verdict: Avoid this hotel if you value your dignity. The staff's behavior is a disgrace to the hospitality industry.
Comentariu: 16 apr. 2026
A stat pe: apr. 2026
Amazing stay
Comentariu: 27 dec. 2025
A stat pe: dec. 2025
Very beautiful place to stay
Accessibility is very feasible.
Highly Recommended.
Poziție foarte bună
Near Blossom Hydel Park, SH 16, Moolakadai, Munnar, 685612, India|2,11 km față de centrul orașului
Sosire și plecare
Check-in de la:
12:00
Check-out înainte de:
11:00
Bine de știut
Copiii sunt bineveniți la acest hotel
6 ani sau mai mult
¥2.182 (INR1.300) de persoană pe noapte
Contactează hotelul pentru detalii cu privire la adăugarea unui pătuț de copii.
Animalelor de companie nu le este permis accesul
Cash