アイリートゥルム

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基本情報

チェックイン開始:
15:00
最終チェックアウト:
11:00
ペット
ペットの同伴禁止

施設・設備

Wi-Fi
駐車場
空調設備
空港送迎シャトル
プール
フィットネス センター

アイリートゥルムの詳細

アイリートゥルム

一流のサービスとアメニティで、ゲストが快適な体験をできるよう細心の注意が払われています。当宿泊施設の無料Wi-Fiインターネット接続を利用して、写真を共有したり、メールに返信することができます。 当宿泊施設で提供される送迎サービスを利用すれば、トゥルム観光がさらに手軽になります。 自家用車でお越しのお客様には、無料駐車場をご用意しています。 当宿泊施設ではコンシェルジュサービスを含むフロントデスクサービスを提供しており、快適な滞在をお約束します。 街の一流エンターテイメントをお探しなら、当宿泊施設のチケットサービスで予約サポートを依頼しましょう。長期滞在の際や必要な時には、ランドリーサービスを利用して旅行着を清潔に保つことができます。ルームサービスなどの設備・サービスも充実しています。 当宿泊施設内は禁煙となっておりますのでご注意ください。 限られた指定区域では、喫煙は排他的に許可されています。最高のくつろぎをお約束するため、客室は魅力的なデザインで、基本的な生活必需品をすべて備え、楽しい滞在を演出します。 快適なご滞在をお約束するため、エアコンやリネンサービスを備えた客室をご用意しております。 Irie Tulumのユニークに作られた客室は、独立したリビングルーム、バルコニーやテラスを備えたスペースなど、さまざまなレイアウトの選択肢を提供しています。 一部の客室には、室内ビデオストリーミング、日刊新聞、テレビなどのアミューズメント設備があり、楽しい滞在をお楽しみいただけます。特定の部屋には、コーヒーや紅茶を淹れるのに必要なものがすべて揃っていて便利です。客室のバスルームには、必要なバスアメニティが備え付けられており、快適な滞在をお約束します。 旅の始まりは、おいしいコーヒーでいかがですか?当宿泊施設では、淹れたての極上コーヒーの爽快な味わいをお楽しみいただけます。 食事に出かけたくない場合は、当宿泊施設にある魅力的な料理の選択肢をいつでも利用できます。 素敵な夜を気軽に体験!当宿泊施設のエンターテイメント施設の外に出ることなく、エンターテイメントな夜をお楽しみください。パーソナルスペースで食事を味わいたい方のために、Irie Tulumでは便利な食材宅配サービスを提供しており、部屋で調理して食事を楽しむことができます。 一日中、Irie Tulumで楽しめるアクティビティで遊びましょう。 滞在中、すぐ近くの海岸線にも忘れずに立ち寄ってみましょう。自分へのご褒美に、スパ施設へ出かけてみてはいかがでしょうか。滞在中、少なくとも一度は当宿泊施設のプールをお楽しみください。 当宿泊施設のプールサイドバーでは、屋外でお好みのドリンクを飲みながら爽やかなひとときをお過ごしください。 運動をさぼりたくない人は、当宿泊施設のフィットネスセンターを訪れることで、活力と健康を維持することができるでしょう。

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旅行者によるおすすめ
一人旅トラベラー

コメント:2026/05/22

滞在:2026年5月

Peace & Tranquility

Location is a bit remote for me traveling solo but quiet and peaceful for those seeking such. Front desk staff were amazing. Florence & Josefina were there for every question or even worry I had and offered many recommendations and advice, all of which I took them up on!
Had a penthouse suite for which I thoroughly enjoyed morning dips in my rooftop pool and also the gym & lap pool on a daily basis! Highly recommend!!

ホテルの回答

コメント:2026/05/23

Thank you so much for your wonderful review and for sharing your experience with us! We’re delighted to hear that you enjoyed the peaceful atmosphere and made the most of your stay in the penthouse suite — those morning rooftop pool dips sound like the perfect way to start the day.
A special thank you for recognizing Florence and Josefina. We’re thrilled to hear they made such a positive impact on your stay by providing support, recommendations, and making you feel well taken care of. We’ll be sure to share your kind words with them — they’ll be delighted.
We truly appreciate your recommendation and hope to welcome you back again for another relaxing stay in the future!
カップル

コメント:2026/08/07

滞在:2026年8月

Go else where

The location is terrible. It’s a cheap hotel, I kind of fell for the pictures, but there’s so many better options in Tulum. I’m handicap, quad paralyzed, they advertised as step free entrance, that is a complete lie. There’s no handicap rent from the street/parking , and a very very steep ramp to get in the front door. The person at the desk could care less for the handicap. Overall, terrible place. Go elsewhere.

ホテルの回答

コメント:2026/08/09

Thank you for sharing your feedback. We are sorry that the property did not meet your expectations, but we would like to clarify an important point regarding accessibility.
Irie Tulum does have a step-free entrance from the street/parking area via a ramp, and the building is designed to provide accessible routes throughout the property. Like many buildings in Tulum, the property is constructed at an elevated level due to the region’s heavy rainy season and the need for flood protection. As a result, the entrance ramp does have a noticeable incline, and we understand that this may be more difficult for guests with certain mobility limitations.
We take accessibility seriously, and we are particularly concerned to hear that you felt the assistance provided by our front desk was inadequate. Every guest should feel welcomed and supported, and we will address this feedback with our team.
We do, however, want to clarify that describing our step-free entrance as a “complete lie” is inaccurate. There is a ramp providing step-free access to the building; nevertheless, we recognize that the incline may not be suitable or comfortable for every wheelchair user, particularly someone with significant mobility limitations. We will review how we describe the entrance so future guests can better understand the specific accessibility conditions before booking.
We appreciate your feedback and wish you the best in your future travels.
グループトラベラー

コメント:2026/06/03

滞在:2026年5月

engagement ring stolen and no pool - receptionists kind though

Somewhat disappointed – ENGAGEMENT RING STOLEN!!
I am writing this review with disappointment after our 9-night stay at the Irie Hotel. We booked one of their penthouses for a group of 6, expecting the experience shown in the listing photos. Unfortunately, it was a bit misleading.
The upstairs balcony and private penthouse pool were significantly smaller than advertised — the pool was basically a small plunge pool that could barely fit 2–3 people.
Even more unfortunate, the hotel’s main pool was completely empty and under construction the entire 9 days we were there. Upon arrival on our first day, the owner advised us that it would be ready the next day, but it never was. We had no access to a proper swimming pool at all. Despite this major inconvenience, management offered zero apology, explanation, or compensation.
The most unacceptable issue was the theft of my friend’s engagement ring by a maid. This was a highly sentimental and valuable item. When we reported it to reception, the staff showed almost no sympathy or urgency. There was no real investigation, no follow-up, and no assurance that the responsible maid would be held accountable. We felt completely dismissed and unsupported.
To make matters worse, the bar prices were ridiculously high and we were overcharged on our bill. We believe the hotel should have at least waived some charges or offered compensation for the unusable main pool and the stolen engagement ring — but nothing was done.
Despite this, all 3 receptionists were so lovely and helpful and recommended a lot of lovely restaurants and activities for us to do, I would give them 5 stars alone for being so friendly and helpful!
The hotel’s location is reasonably convenient, although it is not within walking distance to the beach.
Despite the engagement ring being stolen and us losing all trust in the maids and the hotel, I will say the cleaning service itself was good.

ホテルの回答

コメント:2026/06/04

Thank you for taking the time to share your feedback. We are pleased to hear that our reception team made a positive impression during your stay and that you found them helpful and welcoming.
We would, however, like to clarify a few points regarding your experience.
Regarding the missing ring, this matter was discussed with management during your stay. At that time, we were informed that it may have been misplaced and that it was possible someone had taken it. We were also advised that the item was costume jewelry rather than an engagement ring. Nevertheless, we took the matter seriously, immediately spoke with our housekeeping staff, and followed our standard procedures to investigate the situation. No evidence was found to support the allegation that a member of our team had taken the item. We understand the distress caused by a missing personal belonging and regret that it was never located.
With respect to the main pool, an unexpected maintenance emergency required extensive repairs to the bottom of the pool. We sincerely apologize for the inconvenience this caused. However, we would like to clarify that we did not guarantee the pool would be available the following day. Throughout your stay, we communicated openly about the repair process, and as you witnessed, our team worked diligently each day to resolve the issue as quickly as possible.
We are sorry that aspects of your stay did not meet your expectations. Our goal is always to provide a positive experience for our guests, and while unforeseen circumstances occasionally arise, we strive to address them promptly and professionally.
We appreciate your comments and wish you all the best in your future travels.
匿名の旅行者

コメント:2026/05/23

滞在:2026年5月

The staff did not clean my room once during my visit after I requested multiple times. Each time I let the staff know to clean my room it wasn’t cleaned when I got back at the end of the day and the last day I was even refused towels.
匿名の旅行者

コメント:2026/02/17

滞在:2026年2月

The rooms were clean and the staff were so welcoming. We all especially enjoyed the pool and the breakfasts!

とても良い立地

4.3

Av. Central #43, Complejo Mayasana, トゥルム, 77760, メキシコ|中心部から2 km

チェックイン & チェックアウト

チェックイン開始:

15:00

最終チェックアウト:

11:00

参考情報

ペット

ペットの同伴禁止

エキストラベッド

エキストラベッドの追加については、ホテルまでお問い合わせください。

アイリートゥルム:よくある質問

アイリートゥルムは、トゥルムの中心部から2.0kmのところにあります。
アイリートゥルムはメキシコのトゥルムにあり、トゥルムの中心部からは2.0kmのところです。
アイリートゥルムでは15:00からチェックインでき、11:00までにチェックアウトする必要があります。
アイリートゥルムには駐車場があります。
アイリートゥルムにはレストランがあります。